Does it make more sense for promising business communication to rely on good old personal contact, such as in meetings and at trade fairs, or should companies focus more on digital communication? And what challenges does the use of artificial intelligence (AI) as a possible tool for digital communication pose? Experts from BLG LOGISTICS, Kühne+Nagel, KPMG and the German Research Centre for Artificial Intelligence provide insights into their communication experiences and outlooks on possible developments.